Implementing ITIL

How? That all depends! You see, you’ll be gratified to know that you’re not the same as any of our other clients. However, what is the same is that we’ll make sure the end result of the project is a success, and we’ll make sure we can measure that fact as well.

As we always like to emphasise, ITIL is a framework – it’s not about scrapping everything and imposing some rigid, theoretical processes on your business. It’s about understanding what we want to achieve, assessing where we currently are, understanding how we want to get to our endpoint, and then measuring to find out if we’ve arrived.

The diagram below is a classic schema, suggested by ITIL, demonstrating the above:

The ITIL Process

Astech can help you with all of these steps, bringing experience and practical, no-nonsense advice to the project. We bring not only our ITIL skills, but also our business Consultancy skills to ensure a successful project.

By understanding where you currently are and where you hope to go, we can suggest the best method of getting there – which of the processes should we be implementing first? What are the quick wins that we can use to help to get the business users on our side?

We can help sell the idea to any sceptical members of the organisation. Not by smoke and mirrors, but by involved and informed dialogue, listening to their reservations and (hopefully) answering them in a constructive way through practical examples and real achievements.

We can take a full-on role all the way through the project, or we can mentor an internal project, to make sure we don’t lose sight of the desired goals.

Basically, we can do as much or as little as you want us to. s

For a more detailed explanation download a ‘phantom’ project .