Managed Support Who provides managed system support for IBM i?

Outsourcing the management of IT systems and applications is increasingly viewed as an integral component of an IT department’s strategy for reducing risk and achieving cost reductions.

Astech has developed a comprehensive portfolio of managed support services to facilitate the outsourcing of a client’s entire system, particularly IBM i.

Thanks to its flexiblity and reliability, IBM i is one of the most heavily bespoked and modified computing environments around today. Maintaining and supporting these legacy applications poses one of the largest ongoing headaches for IT managers and directors. With little warning, staff progression can deprive you of internal knowledge of your most critical and deeply embedded business systems, while at the same time you find you are excluded from vendor support because their applications have been so heavily modified.

Managed Support for IBM i

Astech has developed a comprehensive portfolio of managed support services to provide specialised outsourcing of a company's entire IBM i system, including heavily modified systems and bespoke applications. With over a decade of experience there are few applications or systems Astech hasn’t seen.

Astech can provide a complete end-to-end service including a UK-based remote helpdesk, application incident and problem management support. Many day-to-day queries and problems can be resolved by phone or through remote management of your systems. For more complex problems, Astech can provide experienced on-site support and development consultants.

Praise for Astech

It is not in Astech's nature to provide merely static, reactive assistance to clients. Our commitment extends beyond problem resolution to continually assessing the effect of systems on business data and processes. Wherever possible, Astech will continuously look for ways that your system can be optimised and improved.

“Astech were able to grasp our technology and offer the prompt support needed to maintain our heavily-customised system that manages the renewal of over 2 million patent and trademark cases.“
Geoff Fabron, Senior Management of Supplier Management and Procurement,
Computer Patent Annuities Limited (CPA)

Astech’s clients consistently praise the dedication and responsiveness of our UK support team. Our team won “Retail Outsourcing Project of the Year” for their outstanding level of service in providing remote IBM i system support to Thresher Group.

The person to speak to about managed support is Chris Yapp on 01608 665566.