Migrating Support

Migrating System and Application Support to Astech needs to be undertaken carefully to ensure optimum service delivery to users. To achieve this, a Transition Phase Program is devised. This includes:

• Current state analysis
• Knowledge transfer
• Technical standards documentation
• 'As Is' Systems & Data Flow Documentation
• Issues backlog
• Service Management Processes (based on ITIL best practice)
• Incident Management
• Change Control Management
• Problem Management
• Escalation
• Reporting
• Service Level Agreements
• Daily Task Lists

A Transition Phase Manager is employed to manage the delivery of the Support Service followed by the appointment of a Support Service Manager to manage the service once established.