System and Application Support
Astech is able to provide a complete end-to-end Helpdesk and Application Incident and Problem Management solution delivered through the remote HelpDesk and through Astech's consultants on site.
Many day-to-day queries and problems can be addressed remotely by phone or through the remote management of your systems. Astech's commitment extends beyond problem resolution to an assessment of effect on current processes and data.
Astech supports a wide variety of retail and manufacturing business management applications including JDA MMS and E3, and Geac's System21. Almost unique in the industry, Astech welcomes the opportunity to provide modified system support.
Astech's System and Application support offering includes:
- 24 x 7 application support
- Environment management (UAT)
- Notification of training requirements
- Change Management
- Problem Management
- Incident Management
- Day to day data and query support
